WRIGHT-PATTERSON AIR FORCE BASE, Ohio – Validating that patient safety and care continues to be a priority for the 88th Medical Group, the medical center once again received The Joint Commission accreditation and for the first time also received Primary Care Medical Home certification.
A team of surveyors from The Joint Commission were onsite at the medical center February 13-16, assessing the center for compliance in standards of hospital practices. The commitment to performing the standards of practices as part of the 88th Medical Group’s processes did not go unnoticed by the surveyors. They received many accolades for their efforts and set the standard for other medical facilities to follow.
According to The Joint Commission, the survey process is data-driven, patient-centered and focused on evaluating actual care processes. On-site surveys are designed to be organization-specific, consistent and to support the organization’s efforts to improve performance.
About 21,000 health care organizations and programs in the United States are accredited and certified by The Joint Commission. Accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meet certain performance standards.
The team of surveyors looked at 267 standards and within those standards, there are 1,544 elements of performance.
The 1,544 elements of performance that are looked at by The Joint Commission team encompasses a head-to-toe review of the medical center and looks at all aspects of patient safety and care. Elements of performance range from proper egress, patient identification to correct handwashing procedures.
Some methodology used during the survey process include tracer methodology for assessing standards compliance. Individual tracers begins at the point of care of an individual patient and provides a roadmap to move through the organization to assess and evaluate the care, treatment and services received by the patient. System tracers follows one system across the organization’s continuum of care and look at data management, infection control, medication management, credentialing and privileging, environment of care, emergency management and competency.
To receive certification in Primary Care Medical Home, the medical center complied in an additional 46 elements of performance in Pediatrics, Family Health, Internal Medicine and Flight Medicine. Currently there are only 33 percent of hospitals in the Air Force that are Primary Care Medical Home certified.
“Our goal is to make sure that whoever comes into this facility, whether they are a patient or staff member, can feel comfortable that their safety is considered and that it is our prime focus,” said Gerry Laughner, Director of the Organizational Improvement Office.
Laughner said their safety incident record for a medical center who sees an average of 1,200 outpatients per day and 24 inpatients is remarkable. As of June 14th, it has been 510 days since the last serious patient safety event.
In the event of a mishap, the Organizational Improvement Office maintains a database to track and reviews patient safety incidents. Tracking the incidents help find ways to improve as well as monitor for any potential trends.
Laughner credits the Trusted Care Program for a large part of their success with patient safety.
Trusted Care is a program that works on continually improving the culture of safety and reliability within the Air Force Medical Service. Four domains made up of leadership engagement, culture of safety, continuous process improvement and patient centeredness has been adopted to reflect the commitment of placing patients first.
Daily huddles with leadership to discuss safety concerns, training all staff members in Trusted Care and recognizing staff members as “Trusted Care Heroes” when going above and beyond to identify safety concerns are some of the ongoing practices of the medical center.
Laughner said empowering staff members to engage in identifying safety concerns and suggesting solutions is key to the Trusted Care Program.
“We highly encourage staff member to help with process improvements,” said Laughner. “Everyone’s desktop has an icon of a program where employees can report safety incidents. In addition, when staff members engage, it enables our office to have more accurate information to track trends or other safety concerns. We may find that if it is happening in one clinic, it could be happening in another.”
Another program encouraging input from all staff members is Lean Daily Management (LDM). There are currently 60 LDM boards maintained in numerous sections within the medical group which are targeted to improve a current process for that area. Staff members work together to figure out what the root cause is and try to find solutions to make the process smoother, quicker or safer.
Five days a week, the Medical Center leadership will make rounds to the clinics to review the suggested improvements for possible implementation of the proposals.
“We take patient safety and zero harm very seriously,” said Laughner. “We are happy to provide the safety care that we do, it is not a burden, it is work but well worth it. The entire medical group staff are champions of patient safety, we want to get to zero harm and we believe we can do it.”