FAIRBORN — Teleperformance (Paris: TEP), the worldwide leader in outsourced omnichannel customer experience management, today announced that it has completed the acquisition of Intelenet, a leading global Business Process Solutions company.
By acquiring Intelenet, a high-end business services and digital transformation solutions provider, Teleperformance is significantly strengthening its added-value Specialized Services business.
The transaction, announced on June 14 was approved by regulatory authorities. Intelenet financial accounts were consolidated by Teleperformance as of Oct. 1.
Teleperformance is a global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.
The Group’s 300,000 employees, spread across nearly 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction.
Intelenet Global Services was a leading global Business Process Solutions company, committed to service excellence. Intelenet is 55,000 people strong, with over 40 global delivery centers in 8 countries across Americas, Europe, Middle East, India and Philippines. Intelenet serves 110+ clients in over 25 languages and offers top-rated innovative business process management solutions to multinational clients.